Business Communication is the foundation of any successful professional business. Business communication skills need to be developed regardless of what type of job you are in, whether it’s in a large corporation or a local business.
It is important for staff members to communicate well and provide excellent customer service so that they can build rapport and mutual understanding with each other as well as their clients. At work, there will always be people that need to be spoken with on the phone or in person, and because of this it is important for employees to master techniques such as how to present information clearly and concisely through verbal and written communication styles called active listening and active speaking respectively.
Communicating clearly and effectively is the key to presenting your ideas and opinions in the best possible way. The type of communication used will heavily determine how your message is received by the audience. However, effective communication can be difficult to achieve depending on the type of business environment you work in, as there are many factors that affect how a person communicates with another.
The first factor that affects communication is culture. Some cultures prefer a more direct approach when it comes to communicating with others for example, with Anglo-American cultures this means being straightforward, direct and getting straight to the point. On the other hand, cultures such as Asian and Arab cultures prefer to use much more subtle language and body language such as facial expression, touching and eye contact.
Another factor that affects communication is the use of technology. In an age where technology is so prominent in most people’s lives it can be easy to forget how important it can be. Technology can be a great tool that helps businesses communicate efficiently with customers. Technology has many uses including voice recognition software, email, online chat programs and social media websites such as Facebook etc. However, when communicating on these platforms you will want to make sure you are making sure your message is clear and concise by avoiding jargon or excessive use of text etc.
The next factor that affects communication is business jargon. Some businesses include a lot of jargon in their daily functions, which can actually make it difficult for people to really understand what the message being conveyed actually means. When communicating with someone you first have to make sure you are on the same page and understand exactly what is being said and vice versa.
Communication skills are vital for every employee as well as small businesses. Having good communication skills will give you an advantage over your competitors and will help you progress further in your field. Business Communication can be defined as: “Active listening and speaking (oral), reading (written), and viewing (visual).